Terms and Conditions
Important: These Terms and Conditions constitute a legal agreement between you and HelloDoc. Please read them carefully.
Introduction
Welcome to HelloDoc ('we,' 'our,' or 'us'). These Terms and Conditions govern your use of our healthcare platform and services.
By accessing or using our services, you agree to be bound by these terms. If you disagree with any part, you may not access the service.
Eligibility
To use our services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Provide accurate and complete registration information
- Not be prohibited from receiving healthcare services under applicable laws
Account Registration
- •You must create an account to access certain features
- •You are responsible for maintaining account confidentiality
- •You must immediately notify us of any unauthorized use
- •We reserve the right to refuse service or terminate accounts at our discretion
Service Description
HelloDoc provides a platform connecting patients with healthcare providers. We facilitate:
- Appointment scheduling
- Secure messaging
- Health record management
- Telehealth services (where available)
Note: We do not provide medical care directly and are not a healthcare provider.
User Responsibilities
- •Provide accurate and complete information
- •Use the service only for lawful purposes
- •Not engage in fraudulent, abusive, or harmful activities
- •Not attempt to access other users' accounts or data
- •Comply with all applicable laws and regulations
Payments and Billing
- •All fees are displayed prior to service use
- •Payment is due at time of service unless otherwise arranged
- •We use third-party payment processors with their own terms
- •Refund policies vary by provider and service type
- •You are responsible for any taxes applicable to your transactions
Intellectual Property
All content, logos, and software are our property or licensed to us
You may not reproduce, distribute, or create derivative works without permission
User-generated content remains your property but you grant us a license to use it for service provision
Disclaimer of Warranties
The service is provided 'as is' without warranties of any kind
We do not guarantee uninterrupted or error-free service
We are not responsible for the accuracy of medical information provided by healthcare providers
We do not endorse any specific treatments or providers
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Indirect, incidental, or consequential damages
- Medical outcomes resulting from provider interactions
- Third-party actions or content
- Unauthorized access to or alteration of your data
Termination
We may terminate or suspend your account immediately for violation of these terms
You may terminate your account at any time
Certain provisions will survive termination including intellectual property, disclaimers, and limitations of liability
Changes to Terms
We may modify these terms at any time
Continued use after changes constitutes acceptance
We will notify users of significant changes
Governing Law
These terms shall be governed by the laws of [Your Jurisdiction]
Any disputes shall be resolved in the courts of [Your Jurisdiction]
Contact Us
For questions about these Terms and Conditions:
Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.